Privacy Policy | How Perfect Locks Protects Your Data
Privacy Policy
Last Updated: October 21, 2026
Perfect Locks LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit or make a purchase from https://www.perfectlocks.com (the "Site"). This policy also explains your rights and choices regarding your personal information.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide to Us
When you visit our Site, create an account, make a purchase, or contact us, we may collect the following personal information:
- Contact Information: Name, email address, postal address, and phone number
- Payment Information: Credit or debit card number, billing address, and other payment details (processed securely through our payment processors - we do not store complete card numbers)
- Order Information: Products purchased, order history, shipping preferences, and delivery address
- Account Information: Username, password, and account preferences
- Communications: Messages you send us, customer service inquiries, product reviews, and survey responses
Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity using cookies and similar technologies:
- Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
- Usage Information: Pages viewed, products browsed, time spent on pages, links clicked, referring website, and search terms used on our Site
- Location Information: General geographic location based on your IP address
Information from Third Parties
We may receive information about you from third-party sources, including marketing partners, advertising networks, social media platforms, and fraud prevention services.
2. How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment and Services
- Process and fulfill your orders, including payment processing, shipping, and delivery
- Send order confirmations, shipping notifications, and invoices
- Manage your account and provide customer support
- Process returns, exchanges, and refunds
Communications
- Respond to your inquiries and customer service requests
- Send transactional emails related to your orders
- Send promotional communications about our products, sales, and events (with your consent where required - you can opt out at any time)
- Notify you about changes to our policies or services
Business Improvement
- Analyze website traffic and usage patterns
- Improve our Site, products, and customer experience
- Conduct research and analytics
Marketing and Advertising
- Deliver targeted advertisements based on your interests
- Measure the effectiveness of our marketing campaigns
- Personalize your experience on our Site
Security and Fraud Prevention
- Screen orders for potential risk or fraud
- Protect our rights, property, and safety, and that of our customers
- Comply with legal obligations
3. How We Share Your Information
We may share your personal information with the following categories of third parties:
Service Providers
We work with companies that help us operate our business and provide services to you, including:
- E-commerce Platform: Shopify (hosts our website and processes transactions)
- Payment Processors: Shopify Payments, PayPal, Affirm, Klarna, Sezzle, Afterpay
- Shipping Carriers: USPS, UPS, FedEx, and other delivery services
- Email Marketing: Klaviyo
- Customer Support: ReAmaze (live chat and help desk). Chat messages are recorded and shared with ReAmaze, which may use them to improve its services, including AI tools. Where required, chat loads only after you agree.
- Reviews: Judge.me
- Analytics: Google Analytics
- Loyalty and Rewards: Toki
- Shoppable Video: Tolstoy
- Consent Management: Pandectes
Advertising and Marketing Partners
We may share information with advertising networks, affiliate networks, and social media platforms for targeted advertising and marketing purposes, including:
- Google Ads
- Meta (Facebook and Instagram)
- TikTok
- Microsoft Advertising (Bing)
- RTB House
- Awin (affiliate marketing network)
- Retention.com (identity resolution for marketing)
You can opt out of Retention.com's services at https://app.retention.com/optout.
Legal and Safety Disclosures
We may disclose your information when required by law or when we believe disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes (such as a subpoena or court order)
- Respond to lawful requests from government authorities
- Protect our rights, privacy, safety, or property
- Enforce our terms of service
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us provide and improve our services, analyze usage, and deliver personalized content and advertising.
What Are Cookies?
Cookies are small data files placed on your device that often include an anonymous unique identifier. We also use log files, web beacons, tags, and pixels to track how you interact with our Site.
Types of Cookies We Use
| Category | Purpose |
|---|---|
| Essential (Strictly necessary) | Required for the Site to function, including shopping cart, secure checkout, and user authentication. These cannot be disabled. |
| Analytics (Performance) | Help us understand how visitors use our Site by collecting anonymous statistical information (e.g., Google Analytics). |
| Marketing (Targeting) | Used to deliver relevant advertisements and track campaign effectiveness (e.g., Meta Pixel, Google Ads, TikTok Pixel). |
| Preferences (Functional) | Remember your settings and preferences, such as language and recently viewed products, and enable features such as customer chat and on-page video. |
Cookie Categories and Purposes
Our cookie settings tool uses the category names shown in parentheses. For a full list of the cookies used on our Site, including each cookie's provider, type, and retention period, see our Cookies Declaration.
Managing Your Cookie Preferences
You can manage your cookie preferences by:
- Cookie Preferences Tool: Click "Cookie Preferences" in our website footer to adjust your settings at any time
- Browser Settings: Most browsers allow you to block or delete cookies. Check your browser's help documentation for instructions.
- Opt-Out Tools:
- Google Analytics Opt-Out: https://tools.google.com/dlpage/gaoptout
- Digital Advertising Alliance: https://optout.aboutads.info/
- Network Advertising Initiative: https://optout.networkadvertising.org/
Please note that disabling certain cookies may affect the functionality of our Site, including your ability to add items to your cart or complete purchases.
Do Not Track Signals
Some browsers offer a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals. However, you can use the cookie management options described above to control tracking. We do honor Global Privacy Control (GPC) signals as valid opt-out requests under applicable laws.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to Know/Access: Request information about what personal data we have collected about you and receive a copy
- Right to Correction: Request that we correct inaccurate or incomplete information
- Right to Deletion: Request that we delete your personal information (subject to certain exceptions)
- Right to Opt-Out: Opt out of the sale or sharing of your personal information for targeted advertising
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise any of these rights:
- Email us at privacy@perfectlocks.com
- Call us at (925) 348-9044
- Write to us at the address in Section 14
We will verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf.
6. Notice for California Residents (CCPA/CPRA)
This section provides additional disclosures required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Notice at Collection
At or before the point of collection, California law requires us to inform you of the categories of personal information we collect and how we use it. The categories we collect are described in Section 1, and our purposes for collection are described in Section 2.
Categories of Personal Information Collected and Disclosed
In the past 12 months, we have collected and may have disclosed the following categories of personal information for business purposes:
| Category | Examples | Collected | Disclosed for Business Purpose | Sold/Shared for Advertising |
|---|---|---|---|---|
| A. Identifiers | Name, email, postal address, phone number, IP address, account name | Yes | Yes | Yes |
| B. Personal Information (Cal. Civ. Code 1798.80(e)) | Name, address, telephone number, credit card number | Yes | Yes | No |
| C. Protected Classifications | Age, gender (if provided) | No | No | No |
| D. Commercial Information | Products purchased, purchase history, shopping preferences | Yes | Yes | Yes |
| E. Biometric Information | Fingerprints, voiceprints, facial recognition | No | No | No |
| F. Internet/Network Activity | Browsing history, search history, Site interactions | Yes | Yes | Yes |
| G. Geolocation Data | General location based on IP address | Yes | Yes | Yes |
| H. Sensory Data | Audio, visual, or similar information | No | No | No |
| I. Professional/Employment Info | Job title, employer | No | No | No |
| J. Education Information | Student records | No | No | No |
| K. Inferences | Preferences, characteristics, behavior patterns | Yes | Yes | Yes |
| L. Sensitive Personal Information | Account login credentials | Yes | No | No |
Personal Information Categories Under CCPA
Sources of Personal Information
We collect personal information from:
- Directly from you (when you make a purchase, create an account, or contact us)
- Automatically from your device (through cookies and similar technologies)
- From third parties (advertising networks, analytics providers, social media platforms)
Your California Privacy Rights
As a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell/share
- Delete your personal information (with certain exceptions)
- Correct inaccurate personal information
- Opt-out of the sale or sharing of your personal information
- Limit use of sensitive personal information
- Non-discrimination for exercising your rights
Financial Incentives
We sometimes offer discounts or early access in exchange for your email address or mobile number, such as 10% off your first order when you join our list. Taking part is optional, and joining is never a condition of purchase. You can withdraw at any time by clicking Unsubscribe in any email or replying STOP to any text, and you keep any code you have already received. For the full terms, the information we collect and how we value it, see our Notice of Financial Incentive.
Authorized Agents
You may designate an authorized agent to submit requests on your behalf. We may require verification of both your identity and the agent's authorization.
7. Do Not Sell or Share My Personal Information
We do not sell your personal information for monetary consideration.
However, like many online retailers, we use advertising services that may constitute "selling" or "sharing" personal information under California law. Specifically, we may share identifiers (like device IDs), internet activity, and commercial information with advertising partners to deliver targeted ads.
How to Opt Out
You have the right to opt out of the sale or sharing of your personal information. To exercise this right:
- Click the "Do Not Sell or Share My Personal Information" link in our website footer, or visit our Do Not Sell or Share My Personal Information page
- Adjust your cookie preferences by clicking "Cookie Preferences" in our footer and disabling Marketing cookies
- Enable Global Privacy Control (GPC) in your browser - we honor GPC signals as valid opt-out requests
- Email us at privacy@perfectlocks.com with subject line "Do Not Sell or Share"
- Call us at (925) 348-9044
Once you opt out, we will stop sharing your information with advertising partners for targeted advertising purposes. Please note that opting out does not mean you will stop seeing ads - you may still see generic ads that are not based on your personal information.
If you have previously opted out and later wish to opt back in, you can adjust your cookie preferences or contact us.
8. Notice for European Residents (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, this section provides additional information about your rights under the General Data Protection Regulation (GDPR).
Data Controller
Perfect Locks LLC is the data controller responsible for your personal information.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill orders and provide services you requested
- Legitimate Interests: For fraud prevention, security, improving our services, and direct marketing (where permitted)
- Consent: For marketing communications and non-essential cookies (where required)
- Legal Obligation: To comply with applicable laws
Your GDPR Rights
You have the right to:
- Access: Obtain confirmation of whether we process your data and request a copy
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Restriction: Request restriction of processing in certain circumstances
- Data Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us using the information in Section 14.
International Data Transfers
Your information will be transferred to and processed in the United States. We take appropriate safeguards to protect your data in accordance with applicable laws, including the use of Standard Contractual Clauses where required.
Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing violates applicable law.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill your orders
- Maintain your account
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
Our typical retention periods:
- Order and transaction records: 7 years (for tax and legal purposes)
- Account information: Until you request deletion or close your account
- Marketing preferences: Until you unsubscribe or request deletion
- Cookie and analytics data: Up to 26 months
- Customer service communications: 3 years
When your information is no longer needed, we will securely delete or anonymize it.
10. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:
- Encryption: All data transmitted to and from our Site is protected by SSL/TLS encryption
- Secure Payments: Payment information is processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers.
- Access Controls: We limit access to personal information to employees and service providers who need it
- Regular Monitoring: We regularly review and update our security practices
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately.
11. Third-Party Links
Our Site may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.
12. Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@perfectlocks.com so we can delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons.
When we make changes:
- We will post the updated policy on our Site with a new "Last Updated" date
- For material changes, we may notify you by email or through a notice on our Site
We encourage you to review this policy periodically. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy. Any information collected under a previous version of this policy will remain subject to that version's terms unless you consent to the new terms.
14. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Perfect Locks LLC
Attn: Privacy Team
635 Ygnacio Valley Road
Walnut Creek, CA 94596
United States
Email: privacy@perfectlocks.com
Phone: (925) 348-9044
For general customer service inquiries, you may also contact support@perfectlocks.com.
We will respond to privacy-related requests within 45 days (or sooner as required by applicable law). If we need additional time, we will notify you.